Uprise.ro is a Bucharest-based digital agency specializing in web development, e-commerce solutions, digital marketing, and ongoing website maintenance. The agency works extensively with WordPress and WooCommerce websites and is led by Eduard Doloc, CEO & Founder, and a senior WordPress and WooCommerce developer.

Uprise.ro currently uses WP Activity Log across several websites it manages, with the plugin installed on between 2 and 10 websites. Eduard shared one particularly interesting client story from a WooCommerce store where activity logging helped the business gain better visibility into user activity and uncover suspicious behavior by a shop manager.

The challenge: Tracking shop manager activity across a WooCommerce store

One of Uprise.ro’s clients ran a store with several shop managers and needed a way to see exactly what each of them was doing inside the dashboard, across every account, order, and piece of data.

One of the business owners we work with uses WP Activity Log. They asked for a system that logs the activity of all their shop managers. They have around four or five shop managers.

Why the client chose WP Activity Log

The client wanted full visibility into what their shop managers were doing day-to-day, not just a general sense of store activity. That visibility turned out to matter more than expected. The client suspected that one or more shop managers were using their ability to create fully discounted orders:

They had a situation where they thought that some shop managers were using their ability to create 100% discounted orders to ship products to friends to then be sold on black markets.

Key benefits Uprise.ro’s client gained

1. Early detection of order misuse: as soon as logging was in place, the suspicion was confirmed.
2. Full traceability across the store: once the suspicious activity was identified, tracing it back to the responsible shop manager was straightforward, avoiding a lengthy investigation. Eduard says:

As soon as the plugin was activated, the shop owner started finding out that there were indeed some issues.

Results that speak for themselves

What started as a doubt that zero-discount orders were being sent to friends and resold on black markets was quickly confirmed and resolved once activity logging was in place. The client could see exactly which shop manager was responsible and what they’d done across every order.

The client gained better knowledge of the activity performed by users on the website and could see which shop manager was responsible and what actions they had taken across the store. This gave the business owner the visibility needed to address the issue directly.

Eduard’s final thoughts:

After WP Activity Log installation, they were able to spot what was happening and stop it. It was very easy to track everything the shop managers did – across users, accounts, orders, data, and activity throughout the website.

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